Technology ÐÜèÊÓƵ Client Support
Contact us anytime
ÐÜèÊÓƵ SupportÌýis available via phone 24/7 and via email during business hours (8 a.m. to 5 p.m. EDT, Monday – Friday).
You may also submit a ticketÌýÌýWe respond to online tickets during business hours only.Ìý
If your issue is of an urgent nature (i.e.,Ìý 1 and 2), phone support is best. If you receive voicemail, rest assured we will get a reply within the agreed-upon response time. Please be sure to sayÌýhowÌýandÌýwhenÌýwe may best reach you.
Communicating with us
OurÌýtechnicians are trained to help youÌýdescribe and prioritize your issue. Please refer to theÌý prior to logging your incident. Issues with the severity level of 4 or 5 should be emailed.Ìý This ensures that priority is given to the most critical issues (severity levels 1, 2, and 3).
Call us at 616.222.9400
- If you get voicemail during business hours, please leave a message with your first and last name, company name, phone number, and a description of the issue you are having. A technician will call back as soon as possible.
- Outside of business hours, calls are dispatched to technicians who will respond as soon as possible.
- Always call 616.222.9400 to ensure the next available technician is there to help
Create a ticket Online
- You will need a pre-assigned username and password. EmailÌý[email protected]Ìýto request one.
- We route online tickets to receive immediate attention and could be resolved remotely. Emails are not monitored outside of business hours, if immediate assistance is needed outside of normal business hours, please call.
- View updates to other open tickets.
Email us at [email protected]Ìý(or fill out the form below)
- Email requestsÌýare reserved for non-critical issues during normal business hours (mailbox is notÌýmonitoredÌýoutside of business hours).
- We automatically log email tickets and schedule technicians to work on them
- You will receive an email reply with a ticket number
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